{"id":26329,"date":"2024-06-05T14:27:22","date_gmt":"2024-06-05T12:27:22","guid":{"rendered":"https:\/\/sparrks.io\/?post_type=job_ad&p=26329"},"modified":"2024-07-03T19:29:50","modified_gmt":"2024-07-03T17:29:50","slug":"head-of-customer-success","status":"publish","type":"job_ad","link":"https:\/\/sparrks.io\/en\/job_ad\/head-of-customer-success\/","title":{"rendered":"Head of Customer Success (m\/f\/d)"},"content":{"rendered":"

Willst du Teil eines schnell wachsenden HR-Startups sein, das auf Erfolge baut und dir die M\u00f6glichkeit bietet, deine herausragenden sozialen Kompetenzen und kommunikativen F\u00e4higkeiten einzubringen und am Erfolg des Unternehmens teilzuhaben?<\/p>\n\n\n\n

Dann bist du bei uns genau richtig! Wir suchen einen proaktiven und enthusiastischen Head of Customer Success (m\/w\/d), der mit einem Team aus Customer Success Managern unsere deutschsprachigen Kunden dabei unterst\u00fctzt, den gr\u00f6\u00dftm\u00f6glichen Mehrwert aus unserem Business-Coaching-Angebot f\u00fcr ihre Mitarbeiter zu erzielen. Dabei wirst du direkt mit den beiden Gr\u00fcndern, ehemaligen Bain-Managern und Unicorn-Foundern, sowie einem engagierten Team zusammenarbeiten.<\/p>\n\n\n\n

Sparrks bietet effektive Personalentwicklung durch digitale 1:1-Coachings mit Top-Executive-Coaches und erzielt messbare und nachhaltige Ergebnisse. Unser Unternehmen wurde Anfang 2021 gegr\u00fcndet und z\u00e4hlt DAX-Unternehmen, gro\u00dfe Mittelst\u00e4ndler, Top-Beratungen und f\u00fchrende Scale-Ups zu seinen Kunden. Weitere Informationen \u00fcber Sparrks findest du here<\/a>.<\/p>\n\n\n\n

Deine Aufgaben<\/strong><\/h2>\n\n\n\n

Von Anfang an wirst du viel Verantwortung und eigene Arbeitsbereiche \u00fcbernehmen, direkt in Zusammenarbeit mit den Gr\u00fcndern. Deine Aufgaben werden unter anderem folgende sein:
<\/p>\n\n\n\n

    \n
  • Du bist Hauptansprechpartner f\u00fcr unsere Gesch\u00e4ftspartner, meistens Leiter von Personal- oder Learning & Development-Abteilungen<\/li>\n\n\n\n
  • Du bist zust\u00e4ndig f\u00fcr die Vorbereitung, Durchf\u00fchrung und Nachbereitung der Coaching-Programme<\/li>\n\n\n\n
  • Du bereitest regelm\u00e4\u00dfige Kundentermine vor (Datenanalyse, Erstellung von Pr\u00e4sentationen usw.), f\u00fchrst sie durch und sicherst die Zufriedenheit unserer Gesch\u00e4ftspartner<\/li>\n\n\n\n
  • Du f\u00fchrst strategische und operative Salesaktivit\u00e4ten bei unseren bestehenden Kunden durch und entwickelst sie weiter zu ihrem vollen Potential<\/li>\n\n\n\n
  • Du bringst neue Ideen zur Weiterentwicklung unserer Produkte ein und w\u00e4chst gemeinsam mit dem Unternehmen in einem spannenden und attraktiven Markt<\/li>\n\n\n\n
  • Du f\u00fchrst ein Team aus exzellenten Customer Success Managern, die neben den oben aufgef\u00fchrten Aktivit\u00e4ten auch mit unseren Endnutzenden im Austausch stehen<\/li>\n<\/ul>\n\n\n\n

    <\/p>\n\n\n\n

    Your profile<\/strong><\/h2>\n\n\n\n

    „Harte Kriterien“<\/strong><\/strong><\/p>\n\n\n\n

      \n
    • Du verf\u00fcgst \u00fcber mindestens 3 Jahre Berufserfahrung in der Unternehmensberatung (Tier 1 oder 2) und\/oder mindestens 5 Jahre Berufserfahrung (inkl. 2 Jahre F\u00fchrungserfahrung) im Account Management, idealerweise gegen\u00fcber HR<\/li>\n\n\n\n
    • HR-Themen, insbesondere Personalentwicklung, sind dir vertraut<\/li>\n\n\n\n
    • Du bist ein Organisationstalent, das viele B\u00e4lle gleichzeitig jonglieren kann und stets die \u00dcbersicht beh\u00e4lt<\/li>\n\n\n\n
    • \u00dcberzeugende Pr\u00e4sentationen geh\u00f6ren zu deinen St\u00e4rken<\/li>\n\n\n\n
    • Du gehst darin auf Kunden zu begeistern und Erwartungen zu \u00fcbertreffen <\/li>\n\n\n\n
    • Du sprichst Deutsch auf muttersprachlichem Niveau und verf\u00fcgst \u00fcber sehr gute Englischkenntnisse<\/li>\n<\/ul>\n\n\n\n

      „Weiche Kriterien“<\/strong><\/strong><\/strong><\/p>\n\n\n\n

        \n
      • Du bist begeisterungsf\u00e4hig und teilst unsere Mission<\/li>\n\n\n\n
      • Du baust schnell starke Kundenbeziehungen auf<\/li>\n\n\n\n
      • Deine positive Ausstrahlung, Empathie und Kommunikationsf\u00e4higkeit zeigen sich auf allen Ebenen<\/li>\n<\/ul>\n\n\n\n

        Benefits<\/strong><\/h2>\n\n\n\n
          \n
        • Eine attraktive und leistungsgerechte Verg\u00fctung<\/li>\n\n\n\n
        • A steep learning curve, a lot of responsibility and active involvement in shaping a company<\/li>\n\n\n\n
        • Ein dynamisches Team mit gro\u00dfartigen Kollegen<\/li>\n\n\n\n
        • Ein B\u00fcro im Herzen von Berlin.<\/li>\n\n\n\n
        • Pers\u00f6nliches 1:1-Coaching durch unsere Top-Executive-Coaches.<\/li>\n\n\n\n
        • Alle klassischen „Startup-Perks“ wie frisches Obst, Getr\u00e4nke und guter Kaffee.<\/li>\n<\/ul>\n\n\n\n

          Noch ein paar Worte zum Schluss <\/strong><\/p>\n\n\n\n

          Suchst du eine Position im Customer Success Management, die dir umfassende Verantwortung, spannende Aufgaben und die M\u00f6glichkeit bietet, ma\u00dfgeblich am Erfolg des Unternehmens mitzuwirken? Dann bist du bei uns genau richtig – wir freuen uns auf deine Bewerbung!<\/p>\n\n\n\n

          Bei Sparrks legen wir Wert auf Chancengleichheit und freuen uns daher \u00fcber deine Bewerbung, unabh\u00e4ngig von deinem ethnischen Hintergrund, Geschlecht oder deiner sexuellen Orientierung.<\/p>\n\n\n\n

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